Refund policy

Refund & Cancellation Policy

This policy covers everything sold at thegrillzschool.com. It sits alongside your statutory rights as a UK consumer, which are not affected by anything below. Two different things are sold here — ongoing memberships and one-off courses — and the rules differ, so they're set out separately.

Memberships (Trade, Apprentice, Master)

A membership is an ongoing subscription. Access to everything your tier includes begins immediately after checkout.

Cancel any time. Cancel from your account portal in a couple of clicks — no emails required, no retention hoops. Your access continues to the end of the period you've paid for, and you won't be billed again.
First 14 days — cooling-off. If you cancel within 14 days of first subscribing, we'll refund that period's payment minus a proportional deduction for the days you had access. Example: cancel a £99/month membership after 7 days and roughly half that month's fee comes back to you.
Monthly renewals. After your first month, monthly payments renew automatically. Renewals themselves don't carry a new cooling-off period — to avoid being charged for the next month, cancel before your renewal date. We don't refund a monthly payment once its billing period has started, though your access always runs to the end of what you've paid for.
Annual plans. Annual memberships get the same 14-day proportional cooling-off at the start of the plan, and again at each annual renewal. Outside those windows, annual payments are non-refundable, with access running to the end of the paid year.
Founding rates. Founding pricing is locked for as long as your subscription stays active. Cancelling ends the founding rate; if you rejoin later, standard pricing applies.

One-off courses

Courses purchased individually are digital content with lifetime access.

Instant access and your cooling-off right. At checkout you'll be asked to confirm that you want immediate access to your course content and that you agree to waive your 14-day statutory cooling-off right once access begins. This is required by UK consumer law before we can deliver digital content straight away.
Our 14-day goodwill guarantee. Even with that waiver, we voluntarily offer a full refund within 14 days of purchase provided you've watched less than 30% of the course content (tracked automatically). We think that's fairer than the legal minimum: enough time to know whether a course is right for you, without making the whole thing free to binge.
After 14 days or 30%. No refund — by that point you've had access to every lesson, template, script, and contract in the course, and we trust you to buy in good faith.
Payment plans. Courses bought on instalments follow the same policy. A refund within the guarantee window cancels your remaining instalments and returns what you've paid.

How to request a refund

Email thegrillzschool@gmail.com from the address on your account with your order number. Approved refunds go back to your original payment method within 14 days.

Your statutory rights

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013 — including your right to a repair, replacement, or refund where digital content is faulty or not as described.